You may submit a return request within 30 days of receiving your order.

Approved returns must be shipped back within 21 days of approval.

Defective devices are covered for 1 year from the date you receive your order under the Manufacturer Warranty.

Physical damage (such as cracked screens or water damage) is not covered unless you have an active TickTalk Care+ plan.

Refunds will be issued after the returned item is received and inspected.

Original shipping fees are non-refundable unless the return is due to a product defect or our error.

If you use our prepaid return label, a $6 return shipping fee will be deducted from your refund.

Items must be returned in good condition with original packaging and accessories.

Missing items or excessive damage may result in partial refund or rejection.

Free gifts are not eligible for refund if returned separately.

If you return the purchased item, any included free gift must be returned together.

Once your return is received, replacement or refund will typically be completed within 2–3 business days.